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Accessing Our Internet Platform From Overseas

Why these security measures?

Our platform implements these security measures to ensure the highest level of protection for your and your client’s data and transactions when accessing our services from overseas.

Geofencing and the Risks of Not Implementing It

Geofencing is a technology that creates a virtual perimeter around a specific geographic area, allowing us to control and restrict access based on the user’s location. Here’s why this is crucial:

  • Preventing Unauthorised Access: Without geofencing, our platform might be accessible from regions where we do not have a presence or where local security standards may not meet our stringent requirements. This opens up the possibility of unauthorised access and potential security breaches.
  • Protecting Against Regulatory Non-Compliance: Different countries have varying data protection and privacy regulations. Geofencing ensures that we comply with these regulations by limiting access to users from specific locations, where we can confidently assert adherence to legal standards.
  • Mitigating Risk of Fraud and Cyberattacks: Geofencing acts as an additional layer of defence against fraudulent activities and cyberattacks. It restricts access to known and trusted locations, reducing the likelihood of malicious attempts to compromise user accounts or sensitive data.
  • Enhancing Overall Platform Performance: By controlling access based on geographic location, we can optimise the performance of our platform. This ensures that users experience consistent and reliable service without the potential lag that may occur from accessing the platform from distant or less stable networks.

By implementing geofencing alongside other security measures like whitelisting specific IP addresses, requiring static IPs, and utilising secure VPN connections, we create a robust defence system that provides you with peace of mind while using our platform from anywhere in the world.

What are the requirements for accessing our platform from overseas?

To access our platform from overseas, users need one of the following:

  • Static IP address: This is a unique numerical label assigned to a device participating in a computer network. To use a static IP, you need to provide us with the specific IP address to be whitelisted. Not all IP addresses are static, and some providers may charge a minimal cost to impose a static IP where your staff are working from home overseas in particular.
  • Business VPN with static IP address: A Business VPN (Virtual Private Network) is a secure network connection that allows users to access resources over the internet. A VPN with a static IP provides a consistent, unchanging IP address, which can be provided to us for whitelisting.
  • Business VPN with Australian IP Address: This option allows you to connect to our platform through a Business VPN with an Australian IP address.
  • Remote into Australian based computer to transact: Users can access our platform by remotely connecting to a computer based in Australia.

What is a Static IP address and how can I obtain one?

A Static IP address is a fixed, unchanging numerical label assigned to a device in a network. Unlike dynamic IPs, which can change over time, static IPs remain constant. To confirm if you have a static IP you can either contact your Internet Service Provider (ISP) provider or alternatively check your IP address on one day, wait until the following day, reset your router by switching it on and off again then checking your IP. If this is the same as the previous days, it is static. If you do not have a Static IP, you can contact your ISP and inquire about purchasing one. They will guide you through the process of assigning and configuring the static IP for your device.

Can you provide more information about Business VPNs with static IP addresses?

A Business VPN with a static IP address is a secure way to connect your device to our platform. It encrypts your internet traffic and routes it through a server located in a specified location, providing a consistent and secure connection. If your business already utilises a VPN, ensure it has a static IP option. If not, consult your IT department or service provider to set up a Business VPN with a static IP.

What if I have a Business VPN with an Australian IP address?

If you have a Business VPN with an Australian IP address, you can directly connect to our platform using this secure network connection.

How can I remotely access an Australian based computer to transact?

You can use remote desktop software to access an Australian based computer. This allows you to control the computer as if you were physically present. Consult with your IT department or service provider for guidance on setting up remote access.

What steps do I need to follow to provide my IP address for whitelisting?

Once you have obtained or confirmed your Static IP address, contact your BDM and provide them with the specific IP address that needs to be whitelisted. They will ensure that your IP is added to our approved list for seamless access.


If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help!